welcome  to the ruckus partners portal

Welcome

Dedicated To The Success Of Our Customers And Partners

Welcome to your ultimate hub for partner, technical support, products and training information. Click on the appropriate section below for details.

Learn more about the ARRIS acquisition.

Partners

For ARRIS and for Ruckus – we’re all about helping our partners deliver outstanding experiences for their customers. The strong relationships that both Ruckus and Brocade nurtured with the channel are critical to the ongoing success of the Ruckus wired and wireless business. We are fully committed to this go-to-market model going forward.

Visit the Ruckus partner portal to find resources and information you need to enable a successful relationship with Ruckus, including:

  • The Latest News and Company Updates
  • Partner Program Information
    • Onboarding
    • Access to MDF, Rewards and Other Incentives
    • Training
    • Deal Registration & Lead Management
    • Marketing Tools & Resources to Help You Create Demand
    • Renewals
  • Marketing Tools & Resources to Help You Create Demand
  • Partner Webinars and Events
  • Product and Solution Information

Accessing the Ruckus partner portal:

  • Authorized Ruckus partners - login credentials remain the same
  • Former Brocade partners* – you are pre-registered in the Ruckus Partner Program pending acceptance of Terms & Conditions

Interested in selling ARRIS products? The ARRIS and Ruckus Channel Programs are distinct and separate. Visit the ARRIS corporate website to learn more about the ARRIS program.

Support

How to Contact Support

The Customer Services and Support (CSS) organization is available to provide assistance to customers with active warranties on their Ruckus Networks products, as well to customers and partners with active support contracts.

Self-Service Resources Available on the Support Portal

The Support Portal offers a number of tools to help you to research and resolve problems with your Ruckus Networks products, including:

Using these resources will help you to resolve some issues, and will provide TAC with additional data from your troubleshooting analysis if you still require assistance through a support case or RMA.

Access to some Knowledge Base Articles, all Software Downloads and Release Notes, and all Security Bulletins are available only to customers and partners with active warranties or support contracts. Technical Documentation and Community Forums are readable by all customers and partners; to post questions or comments to the Community Forums requires a Ruckus Networks Support Portal account.

Validating Your Product Warranty or Support Contract Coverage

To confirm whether your Ruckus Networks product is currently covered under an active product warranty or support contract, use the Warranty Checker tool, which will validate the status of both warranties and support contracts.

Customers With Active Warranties or Support Contracts

For customers with active warranties or support contracts on your Ruckus Networks products, please login to your Ruckus Networks Support Portal account, and visit the Contact Support page at https://support.ruckuswireless.com/contact-us.

From the Contact Support page, you can request assistance using these channels:

  • 6. Community Forums
  • 7. Chat
  • 8. Open a Case
  • 8. Request an RMA

The Community Forums link offers access to peer-based support, while Chat, Cases, and RMAs engage TAC directly.

Customers Without Active Warranties or Support Contracts

Access to some Knowledge Base Articles, all Software Downloads and Release Notes, Chat, Cases, and RMA support is available only to customers and partners with active support contracts.

For customers without active warranties or support contracts on your Ruckus Networks products, you can request assistance through the self-service channels identified above.

Ruckus Support Acquisition-Integration Information Page

Additional information about the Ruckus Support Portal.

Products

Brocade ICX Switches are now Ruckus ICX Switches, part of the Ruckus Product Portfolio: Wi-Fi, switching and software products that build on more than a decade's worth of patented technologies to offer simply better connections that enable awesome customer experiences.

Product information is available on:

Check out the Ruckus technology and vertical market solutions.

See the Support tab for links to product documentation, software downloads, knowledge base or other technical information.

Training

Ruckus Training provides the knowledge and skills needed to optimize your organization's investment in Ruckus technology. With our eLearning and Instructor-Led courses, you’ll be making a long-term investment in your career. Ruckus Training offers a complete, frequently updated portfolio of courses. Demonstrate your understanding of industry-leading technology—and your real-world implementation expertise—with a Ruckus accreditation or certification. Learn More