Hospitality

Better Hotel Wi-Fi for Higher Guest Satisfaction

Taken a look at your TripAdvisor ratings lately? If things are looking ugly, there may be a simple explanation: bad Wi-Fi. 83 percent of hotel guests take the time to report a bad Wi-Fi experience, and 36 percent won't rebook if they had one. You can invest all you want in snazzy rooms and fancy lobbies. If your guests can't get a strong, consistent wireless connection-for all their devices and multimedia applications, everywhere on your property-they won't be coming back. 

Don't stress though, Ruckus has you covered. There's a reason why 70 percent of the hospitality market-and 86 percent of the world's luxury properties-rely on Ruckus Smart Wi-Fi. We can help you deliver world-class wireless connectivity that your guests can brag about. 

Recognized tech solution provider

Ruckus Networks recognized by CIOReview magazine as 20 most promising travel and hospitality tech solutions providers of 2018

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High Performance Everywhere, for All Your Guests’ Devices

If you could look around your property's radio frequency (RF) airspace, you'd see the problem right away: Huge numbers of devices competing for connections. Concrete walls absorbing signals. Dead spots in unexpected places that drop your guests' connections and raise their blood pressure.

Ruckus wireless access points with patented BeamFlex+ adaptive antenna technology optimize connections for each and every guest device. They automatically adapt for interference and other problems in real time, so your guests can use more devices, in more places, with the same great connection. It’s why hotels using Ruckus have seen Wi-Fi complaints drop by 80 percent or more.

Don’t Just Connect Your Guests, Connect With Them

You're already providing Wi-Fi as an amenity (at least, in the same way that elevators and hot water are amenities). Your guests are connecting from the moment they set foot on the property. Why not use that infrastructure to provide more convenient hotel services and grow your bottom line?

With the same high-performance Ruckus Wi-Fi platform, you can speed up check-in and check-out services from any smart device. You can connect guests with hotel information, spa services, special promotions and more. You can even use location-based services (interactive maps, location-based advertising) that tie directly into your loyalty programs.

Guest Access That’s a Breeze for Visitors and IT

Take a moment to sympathize with your IT team. Ensuring that all of the thousands of different smart devices out there can log onto your Wi-Fi without a problem, dodging complaints from frustrated users battling cumbersome guest servers, all the time trying to keep everything secure-it's an operational nightmare. OK, you've taken a moment, now do something about it

Ruckus can make guest onboarding simple, seamless and secure. Let guests use social media, loyalty program credentials or any other means you prefer to log onto your Wi-Fi. Provide future access after the first log-on automatically, without users having to do anything. And do it all through a self-service portal that's branded for your property and protects every connection with the gold standard in Wi-Fi security.

Redefining connectivity in the hospitality industry

"Ruckus access points are much more than Wi-Fi APs, as they also support IoT wireless protocols such as Zigbee and BLE," he explained. "These [converging] protocols enable IoT applications such as panic buttons, water leak detection, lighting and energy management and other applications to be deployed alongside Wi-Fi, all on a single network. This [significantly] simplifies Wi-Fi and IoT deployments, [thereby] reducing costs and allowing for new IoT applications to be quickly deployed." - Larry Birnbaum, the Ruckus VP of Global Hospitality and Multi-Dwelling Unit (MDU) Business Development and Solutions

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Ruckus Blog

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Wireless access points – the foundation for Hotel Transformania

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Case Studies

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Rural hotel serves guests with the best Wi-Fi for miles around

Russell Inn Hotel and Conference Center

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Luxury Hotel Makes a Secure Entry into IoT Guest Services

Royal Park Hotel

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Wi-Fi Is Key For a Great Customer Experience

JW Marriott Marquis

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High-Performance Wi-Fi for an Elevated Guest Experience

Imperial Hotel, Tokyo

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Ruckus Delivers Tomorrow’s Wi-Fi Today

Bella Center

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Multiple Dwelling Units Among Ski Resort Installs Reliable Wi-Fi

Copper Mountain

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Evolving with Hospitality Wi-Fi

Grand Hyatt Jakarta

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Enhancing Guest Experience with Reliable Wi-Fi

Hashoo Group

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High-speed Hospitality

Hyatt Hotels Australia

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Better Customer Satisfaction through Better Wi-Fi

Snowbird Resort

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First-class Wi-Fi for First-class Hotel

Mandarin Oriental

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Ruckus Helps Hotel Guests Check in to World-class Wi-Fi

Pudong Shangri-la

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An Easy to Manage Network while Keeping Guests Connected

Pulitzer Hotel

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Modern Approach to Luxury Hospitality with Ruckus Networks

Kerry Hotel, Hong Kong

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Guest Satisfaction Improves Thanks to Reliable Wi-Fi

Atton Hotels

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Better Hotel Wi-Fi for Higher Guest Satisfaction

Amara Signature Shanghai

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Melbourne’s Latest Hospitality Landmark Puts Technology First with Amazing Wi-Fi

QT Melbourne

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Laying the foundation for hotels of the future with Ruckus Networks technology

Millennium & Copthorne Hotels

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