Jobs in The United States

Director of Product Management / Product Manager (Multiple Positions)

Acting as a part of a small team in a growing and exciting startup and reporting to the VP Product Management, product management is responsible for the product planning and execution at various stages in the product lifecycle, which include: gathering and prioritizing product and customer requirements, defining the features, and working closely with engineering, sales, marketing and support to first achieve executive buy-in for a product, and then be the champion to ensure the product is launched and supported across the company. The role includes significant field sales and customer interaction.

The Director of Product Management / Product Manager is expected to:

• Take overall feature specification & implementation responsibility for assigned products
• Deliver MRDs and PRDs with prioritized features and corresponding justification
• Recommend list pricing, with accompanying competitive and margin analysis
• Run beta and pilot programs with early-stage products and samples
• Lead/drive product positioning, go-to-market activities, and sales training
• Be an expert with respect to the competition
• Act as a leader within the company

Required experience and knowledge

• Minimum of 5 years of experience in product management
• Demonstrated success defining and launching excellent products
• 2+ years of experience in a job in the wireless market including proven experience and knowledge in the WLAN market
• 3G/4G Radio Access Network (RAN) domain expertise including small-cells (relevant for one position)
• Demonstrated experience defining wireless hardware (Wi-Fi or other) especially outdoors (relevant for one position)
• Network management domain expertise and passion (relevant for one position)
• Excellent written and verbal communication skills
• Bachelor’s degree, with an advanced technical or business degree desirable.
• Technical background, with experience in networking, wireless preferred
• Excellent teamwork skills
• Proven ability to influence cross-functional teams without formal authority
• Proven ability to work in a fast-changing environment
• Must be able to travel 25% of the time
• Examples and at least one sample of an effective document delivered in the past

Enterprise WLAN Product Line Manager (PLM)

It’s an exciting time to work for Ruckus Wireless! We are a successful, growing startup company that has our sights set on becoming a major player in the WLAN industry. We are looking for motivated, intelligent and creative people to help make this vision a reality.

Acting as part of a small team, the role of Enterprise WLAN Product Line Manager (PLM) is responsible for the product planning and execution at various stages in the product lifecycle. These include: gathering and prioritizing product and customer requirements; defining new features and working closely with engineering, sales, marketing and support to achieve executive buy-in for a product; and then be the champion to ensure the product is launched and supported across the company. The role includes significant field sales and customer interaction. Additionally, the PLM is responsible for understanding their markets, assessing competitive strategies, and identifying key requirements required for successful penetration into new markets and vertical customer segments. The successful PLM will be able to synthesize complex technical and market issues, develop solutions for those challenges and gain acceptance and commitment from others to solve identified challenges.

The PLM is expected to:

• Take overall feature specification & implementation responsibility for assigned products
• Deliver MRDs and PRDs with prioritized features and corresponding justification
• Recommend list pricing, with accompanying competitive and margin analysis
• Run beta and pilot programs with early-stage products and samples
• Lead/drive product positioning, go-to-market activities, and sales training
• Be an expert with respect to the competition
• Act as a leader within the company

Required experience and knowledge

• Minimum of 5 years of experience in a technology company, ideally with exposure to product or technical marketing
• 2+ years of experience in a job in the wireless market including proven experience and knowledge in the WLAN market and technology.
• Demonstrated success defining and launching excellent products
• Demonstrated experience defining wireless software features
• Excellent written, oral presentation skills
• Excellent teamwork and interpersonal skills
• Bachelor’s degree, with an advanced technical or business degree desirable.
• Technical background, with experience in networking, wireless preferred
• Proven ability to influence cross-functional teams without formal authority
• Proven ability to work in a fast-changing environment

Must be able to travel 25% of the time

Help Desk Technician

Ruckus Wireless is seeking a Helpdesk Technician to assist in supporting our rapidly expanding internal IT systems and end user systems. Based out of Headquarters in Sunnyvale, CA, the ideal candidate will be responsible for provisioning, installation/configuration, troubleshooting, operation, backup, restore, support and maintenance of end user Linux and Windows based systems, various software packages and related IT infrastructure.

Responsibilities

• Provide intermediate level helpdesk support services.
• Provide first level of support for problems reported from end users.
• Assist in minimizing downtime and software failures.
• Identify problem tickets from emails, phone calls and ticketing system
• Resolve and/or assign trouble call ticket to the appropriate technician.
• Install, document, maintain and troubleshoot end user systems.
• Troubleshoot and resolve technical queries from local and remote users.
• Provide rotating emergency on-call support for region.
• Perform field work to include installation, replacement and relocation of equipment of IT equipment.
• Perform analysis, implementations, evaluations, integrations, end user support services and documentation.
• Perform maintenance, installation and upgrades as required.
• Perform administrative documentation as required.
• Performs other duties as assigned.

Qualifications

• B.S. in Computer Science plus 2-3 years in a similar support role or equivalent experience
• Good understanding and working knowledge of operating systems such as Redhat, Fedora, Ubuntu Linux, Windows XP and Windows 7.
• Good understanding of general software packages – MS Office, Adobe suites, etc…
• Experience PC repair, on maintenance covered PCs
• PC hardware and software integration
• Software installation configuration and troubleshooting
• Printer installation and maintenance (bar code, laser, label, etc.)
• Install and configure print server
• Perform recovery or rebuild of damaged or lost data files
• Perform system/workstation upgrades and new releases
• Requires helpdesk, software & hardware knowledge, as well as client setup on a server / client based system.
• Demonstrate good communications skills (verbal and written)

Product Manager-Hardware

As a Hardware Product Manager you will build and manage product roadmaps for WLAN products serving the enterprise, carrier and mobile network operator markets. You will initiate and prioritize projects within engineering, assist in determining and defining product strategy and positioning, gather product requirements and create requirements documents, and provide all aspects of product direction and support for pre and post sales activities. In this role, you will work closely with engineering, operations and product management teams to provide influence and leadership necessary to affect successful product developments and product life cycles.

The successful candidate must be able to:

• Synthesize complex technical and market issues and develop competitive strategies, develop key requirements and generate feature definitions and generate MRDs and PRDs consumable for internal organizations
• Possess keen knowledge of wireless technologies, enterprise and carrier network technologies and supporting operational requirements
• Have experience with networking products more focused on Layer 1 - Layer 3 than that of Layer 4 - Layer 7
• Recommend pricing with accompanying competitive and margin analysis
• Lead/drive product positioning, go-to-market activities, and sales training
• Act as a leader within the company

Required experience

• Minimum of 5 years of experience in a technology company, ideally with exposure to product development, product management or technical marketing
• 2+ years of experience in a job in the wireless market including proven experience and knowledge in the WLAN market and technology.
• Demonstrated success defining and launching excellent products
• Demonstrated experience defining wireless or networking products
• Excellent written, oral presentation skills
• Excellent teamwork and interpersonal skills
• Bachelor’s degree, with an advanced technical or business degree desirable.
• Technical background, with experience in networking, wireless preferred
• Proven ability to influence cross-functional teams without formal authority
• Proven ability to work in a fast-changing environment

Must be able to travel 10% of the time

Senior IT Administrator

Ruckus Wireless is seeking a Sr. IT Administrator to assist in growing our rapidly expanding internal IT systems and network infrastructure. Based out of Headquarters in Sunnyvale, CA, the ideal candidate will be responsible for provisioning, installation/configuration, operation, backup, restore, support and maintenance of Linux and Windows based systems, various software packages and related IT infrastructure.

Responsibilities

• Maintain secure and stable IT systems and infrastructure.
• Install, document, maintain and troubleshoot IT systems.
• Troubleshoot and resolve technical queries from local and remote users.
• Ensure connectivity and uptime of essential business systems.
• Provide emergency on-call support for region.
• Performs other duties as assigned.

Qualifications

• B.S. in Computer Science plus 8+ years in a similar support role or equivalent experience
• Good understanding and working knowledge of operating systems such as Redhat, Fedora, Ubuntu Linux, Windows and Windows Server
• Good understanding of general software packages – MS Office, Adobe suites, etc…
• Experience in backup/restore, disaster recovery, business continuity and maintenance of systems
• Protocol knowledge of TCP/IP (DHCP, DNS, WINS, RAS, NFS, NIS, OSPF) and understanding of network infrastructure
• Knowledge of Active Directory, Load Balancing, SSL, SSH, RAS, Terminal Services, VNC, Proxy, NAT
• Excellent problem solving, analytical and verbal and written communications skills
• Experience with VPN and Remote Access
• Experience with iSCSI storage area networks
• Knowledge of identifying vulnerabilities and securing network infrastructure a plus
• Experience with VMWare ESXi or similar products

Senior Technical Support Engineer

Working in a fast-paced environment the Technical Support Engineer (TSE) will be responsible for providing level 3 technical support for various technologies in Ruckus Wireless products to partners and service provider customers in the Americas.

Responsibilities:

• Identify customer problems/issues, assist customer in achieving their goals while consistently achieving high customer satisfaction and managing account expectations.
• Work on complex problems where analysis of situations requires in-depth fault analysis and troubleshooting skills;
• Formulate technical action plans for analyzing and resolving end-to-end solutions;
• Identify and reproduce customer technical problems in a test/lab environment.
• Share his/her knowledge with other support members in writing technical documents and enlarge the knowledge database.
• Escalate some specific problems to development engineering for product enhancement;
• Generate clear and concise documentation in the form of case notes, technical tips and white papers;

Qualifications:

• Bachelors degree (e.g. Computer Science, Electrical Engineer, etc.), Masters degree preferred
• 5-6 years experience designing, deploying, configuring, supporting, troubleshooting, debugging and administering some of the following Wireless LAN products and technologies
• Wireless Access Points (LWAPP a plus)
• Wireless Client Associations
• Wireless Controllers
• Understanding of RF transmissions & antenna behavior
• WLAN Security in the areas of authentication, encryption, RADIUS, AAA authentication, EAP, PSK, etc
• Solid working experience with 802.11a/b/g/i standards and knowledge of 802.11n.
• Linux system administration and configuration experience.
• Ability to use protocol analyzers tools such as OmniPeek and Wireshark
• Able to interface with users and technical staff; team-player, strong organizational and conceptual skills, and ability to work independently, strive to technical excellence and expertise.
• Solid understanding of TCP/IP, IGMP, and Routing (Layer 2 & 3 communication)
• The following Certifications would be a plus: CWNA, CWSP, CWNE

Strategic Accounts System Engineer

As part of a highly skilled team within an extremely fast growing startup; the Systems Engineer will be responsible in helping drive the success of large network operator equipment trials worldwide with early-stage hardware and software. This individual will also be required to interface with multiple groups within Engineering, Marketing, Support, and Sales to ensure the pilot trials are successful.

The Strategic Accounts Systems Engineer is expected to:

• Work with Carrier customers to understand trial objectives and collaborate with them on the design of appropriate deployment and test plans and procedures. (Formats include proof of concept tests, live demonstrations, and benchmarking tests.)
• Become an expert in Ruckus products, core technology, network designs, and applicable competitive offerings, along with demonstration, deployment, and verification best practices.
• Shape customers’ trial plans to accentuate Ruckus strengths and highlight competitors’ weaknesses.
• Coordinate selection and timely fulfillment of resources required for successful execution of the plan, including Ruckus products (hardware, software), 3rd-party elements, and people.
• Plan, execute, and lead on-site activity at critical trial stages as required.
• Provide problem definition, customer expectation and motivation, functional deficiencies, and alternative stratagems to Ruckus product management and engineering to better align product demonstrables with market expectations.
• Contribute technical perspectives to overall account strategy development before, during, and after trials.

Qualifications:

Required Skills

• 5+ Years’ experience as an SE working for a carrier network equipment manufacturer.
• Exposure to ISP/Mobile Carrier network architectures, in particular back-end HLR/AuC, AAA, policy implementation elements (PCRF, DPI) and policy definition.
• Experience with 3GPP Packet Core (3G UMTS/LTE) and 4G radio networks (W-CDMA, HSPA, LTE), related cellular packet network architectures (SGSN/GGSN, PDG, EPC in general), and other core infrastructure components (lawful intercept, billing systems, EMS) would be very useful.
• Strong Linux and RADIUS Server experience (configuration, debugging, scripting)
• Demonstrated skill at leading teams engaged in collaborative planning and execution of complex network operator equipment trials.
• Solid knowledge of networking technologies, including switching and routing, TCP/IP protocols, tunneling, network security, and related authentication and encryption technologies.
• Solid knowledge of Wi-Fi technologies including 802.11a/b/g/n, 802.1x, 802.11i, and WISPr.
• Demonstrated leadership skills required to manage initiatives across functions and levels.
• Ability to present persuasively in front of large or small groups of people.
• Designing or Documenting Network Architectures Designing or Documenting low level network signaling flows
• Scripting e.g. PERL, BASH, PYTHON and C exposure desirable
• Debugging network protocols using a network analyzer e.g. WireShark
• Experience with Network Test Tools (e.g. Chariot )
• Global travel required